Data Protection Policy

Xajee's Privacy Policy — Your information is safe with us

Every piece of your information is stored with the highest level of security at Xajee. We never sell your personal data or share it with third parties without authorization. This privacy policy clearly explains how your data is used.

Last Updated: January 2026
SSL 256-bit Encryption
GDPR Standards Compliant

How We Protect Your Information

Privacy Policy Highlights in Plain Language

Data Collection Transparency

Xajee only collects information that is genuinely necessary to provide its services. We do not take unnecessary data, and you are always informed of the reason for collection.

Secure Data Storage

All your data is stored on servers protected by 256-bit SSL encryption and advanced firewalls. Unauthorized access is completely prevented.

Not Shared with Third Parties

Your personal data is never sold to advertisers or third parties. It is never shared except where required by law.

Your Data, Your Control

You can view, correct, or request deletion of your stored data at any time. Full control over your data remains with you.

Cookie Transparency

Xajee uses cookies solely to improve its services. You will always be informed clearly about which cookies are in use and why.

Following GDPR Standards

Our privacy policy is built in compliance with international GDPR standards. We ensure global-level security to protect your data rights.

Last Updated: January 2026

1 Introduction & Purpose

Welcome to Xajee's Privacy Policy. This policy is designed to give you a clear understanding of how Xajee collects your personal information, where it is stored, why it is used, and how it is kept secure. We believe you have full ownership over your data — and protecting that right is our primary responsibility.

Xajee is an international online gaming platform serving Bangladesh and several other countries. Our privacy policy is built in compliance with the international GDPR (General Data Protection Regulation) and all applicable local laws. This policy comes into effect automatically whenever you use the Xajee website or app.

Everything in this policy is written in plain, straightforward language — we have deliberately avoided complex legal jargon so you can truly understand it. If you have any questions, feel free to contact our support team at any time.

This privacy policy may be updated at any time. We will notify you in advance of any significant changes.

2 What Information We Collect

Various types of information are collected when you create an account and use Xajee's services. Below is a detailed breakdown of what we collect and when:

Data Type When It Is Collected Purpose
Name, email address, phone number At Registration Account Creation & Communication
Date of Birth At Registration Age Verification (18+)
Address & Identity Documents In KYC verification Identity Verification
Payment Information Deposits/Withdrawals Transaction Processing
IP address, device information At Every Login Security & Fraud Prevention
Gaming History Time Spent Gaming Service Improvement & Responsible Gaming

We only collect information that is genuinely required to deliver our services. We do not request unnecessary or sensitive personal data.

3 Purpose of Data Use

Xajee uses the data it collects solely for specific, legitimate purposes. Full details are provided below:

  • Account Management: To create, verify, and manage your account.
  • Payment Processing: To ensure safe deposits and withdrawals.
  • Customer Support: To resolve your issues and answer your questions promptly.
  • Security Verification: To prevent fraud, money laundering, and illegal activity.
  • Service Improvement: To analyze data and further improve your experience.
  • Legal Obligations: To comply with regulatory authority requirements.
  • Responsible Gaming: To detect excessive gaming and provide timely support.
  • Personalized Offers: To send you relevant promotions based on your preferences.

You can opt out of marketing communications at any time. This will have no effect on any other services.

4 Data Sharing Policy

Xajee never sells your personal data. However, in certain limited circumstances, some information may be shared. Those circumstances are outlined clearly below:

  • Payment Processor: Necessary information is shared with Mobile Banking, Nagad, or Rocket to process your transactions.
  • KYC Verification Service: Limited data is shared with authorized verification agencies to confirm your identity.
  • Legal Obligations: Information is disclosed upon court order or at the request of a regulatory authority.
  • Fraud Prevention: Cooperation with relevant authorities to prevent illegal activity.

All third parties with whom data is shared are contractually bound to uphold Xajee's strict privacy standards. They may only use the data they receive for the specific purposes for which it was shared.

Xajee never sells your data to advertisers, data brokers, or any third parties.

5 Cookies & Tracking Technologies

The Xajee website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

  • Essential Cookies: Required to maintain your login session and ensure site security. Without these, the site cannot function properly.
  • Performance Cookies: Helps us understand which pages get the most traffic — so we can keep improving our services.
  • Preference Cookies: To remember your language, theme, or other preferences.
  • Analytics Cookies: To analyze user behavior and improve the overall quality of our services.

You can block or delete cookies at any time through your browser settings. Note that blocking essential cookies may cause some features of the site to stop working.

6 Data Retention Period

Xajee retains your data only for as long as necessary — no longer. As a general rule, all data is kept for the duration your account remains active.

  • Account data: retained for up to 5 years after account closure (for legal compliance).
  • Transaction records: 7 years (financial regulatory requirement).
  • KYC documents: 5 years after account closure.
  • Cookie data: until end of session or up to 12 months.
  • Support conversations: 2 years.

Once the designated retention period ends, data is securely deleted or anonymized. If legal or regulatory requirements call for longer retention, you will be informed.

If you request account deletion, all data will be permanently removed once the legally required retention period has expired.

7 Your Data Rights

Under Xajee's privacy policy, you hold several important rights over your own data. These rights are guaranteed in accordance with international GDPR principles:

Right to Access

You can request to see what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data under certain conditions.

Right to Restrict Processing

In certain cases, you can request that the processing of your data be stopped.

Data Portability

You can export your data in an easily readable format.

Right to Object

You have the right to object to your data being used for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

8 Children's Privacy

Xajee's services are strictly for adults. We do not knowingly collect any information from anyone under the age of 18. Age verification is mandatory at the time of registration.

If we become aware that personal data of a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed. Please inform us right away if you have any information regarding this.

Xajee is strictly prohibited for anyone under 18. We urge parents and guardians to keep children away from online gaming.

9 Data Security Measures

Xajee uses advanced technology and strict security protocols to protect your information. Our security measures include:

  • SSL/TLS Encryption: All data transfers on the site are secured with 256-bit SSL encryption.
  • Firewall Protection: Advanced firewall systems prevent unauthorized access.
  • Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
  • Regular Security Audits: Regular security audits conducted by third-party experts.
  • Restricted Access: Only authorized personnel can access your information.
  • Data Backup: Regular encrypted backups ensure your data is never lost.
  • Incident Response Plan: Prepared to act swiftly in the event of a security breach.

In the event of a security incident, we will notify affected users within 72 hours and take all necessary steps. If you notice any suspicious activity on your account, contact support immediately.

Never share your password with anyone. No Xajee staff member will ever ask for your password.

10 Policy Updates & Contact

Xajee's privacy policy may be updated over time. Changes may be required due to legal developments, new services, or technological improvements.

For any significant changes, we will notify you in advance via email or in-app notification. Continuing to use the platform after changes take effect will be considered acceptance of the updated policy.

For any questions or concerns regarding our Privacy Policy, please reach out to our Data Protection team:

  • Email: [email protected]
  • Live Chat: 24/7 Support Available
  • Response time: Up to 3 business days

The latest version of this privacy policy is always available at xajee.com/privacy-policy.

Security Assurance

SSL 256-bit

Encrypted Connection

GDPR Compliant

International Standards

24/7 Monitoring

Round-the-Clock Protection

Encrypted Storage

Secure Data Storage

Support

Our Data Protection team is ready to help with any privacy-related questions.

24/7 Support Available
Response within 3 business days
🔞

Strictly prohibited for users under 18.

Play responsibly.

Your Information Is Secure — Play with Peace of Mind

Now that you know Xajee's privacy policy, you can be confident your data is fully protected. Create a free account today and enjoy the best gaming experience in Bangladesh.

বাংলা